Conditions générales

1. Acceptation des présentes conditions

By accessing or using The Medical Platform website, submitting a form, requesting a medical opinion, sending medical documents or communicating with our team, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use the website or submit personal or medical information through it.

2. À propos de The Medical Platform

The Medical Platform is an international healthcare information and patient coordination platform. It may assist users with medical record organization, specialist review requests, treatment planning, hospital communication, appointment coordination and related international patient services.

The Medical Platform is not an emergency medical service and does not independently diagnose, prescribe medication or provide direct treatment.

3. Conditions d’utilisation du site

You may use this website only if you are legally capable of accepting these Terms and Conditions.

Information relating to a minor should be submitted only by a parent, legal guardian or another person legally authorized to act on behalf of the minor.

4. Utilisation autorisée

You may use the website for lawful personal, informational and healthcare coordination purposes.

You agree not to:

• Use the website for unlawful, fraudulent or misleading purposes
• Submit false, incomplete or unauthorized information
• Upload malicious software, harmful files or prohibited content
• Attempt to gain unauthorized access to website systems
• Interfere with website operation, security or availability
• Copy or commercially exploit website content without permission
• Impersonate another person or organization
• Use automated systems to scrape or extract protected content

5. Medical Information and Coordination Services

Information provided on the website is intended for general educational and healthcare coordination purposes.

Any preliminary medical opinion, treatment suggestion, estimated duration or quotation is based on the records available at the time of review and may change after direct examination, updated testing or additional specialist assessment.

6. User-Submitted Information

You are responsible for ensuring that all information and documents you submit are accurate, current, complete and lawfully shared.

This includes:

• Personal identification information
• Medical reports and discharge summaries
• Laboratory and pathology results
• Radiology images and reports
• Previous treatment and operation details
• Passport, travel and companion information

The Medical Platform is not responsible for consequences resulting from inaccurate, incomplete, outdated or misleading information.

7. Authorization to Share Medical Information

By submitting medical documents, you confirm that you are the patient or are legally authorized to share the information on the patient's behalf.

You authorize The Medical Platform to share relevant information with physicians, hospitals, laboratories, imaging centers, medical coordinators and other service providers when necessary to process your request.

8. Medical Opinions and Treatment Decisions

Physicians and healthcare institutions are independently responsible for their medical evaluations, recommendations and treatment decisions.

Final medical decisions may depend on:

• Direct examination
• Updated laboratory results
• New radiology or pathology findings
• Disease stage and general health
• Previous treatments and medications
• Expected benefits, alternatives and risks

9. No Guarantee of Treatment or Outcome

Submission of a medical request does not guarantee acceptance by a physician or healthcare institution.

No medical treatment, procedure, medication or technology can guarantee a specific result, complete recovery or absence of complications.

10. Treatment Plans and Estimated Quotations

Treatment plans, quotations and estimated durations are prepared according to available medical information and may be revised after examination or additional testing.

Additional costs may arise from:

• Additional consultations or diagnostic procedures
• Changes in diagnosis or treatment
• Unexpected complications
• Extended hospitalization
• Intensive care
• Medication, blood products, implants or special devices
• Additional rehabilitation or follow-up services

11. Paiements

Payment terms may vary according to the healthcare institution, medical service, treatment package and international patient policy.

Users are responsible for reviewing and accepting the payment terms provided before treatment or service confirmation.

Bank charges, currency conversion costs and third-party payment fees may be the responsibility of the payer unless otherwise stated.

12. Annulation et remboursements

Cancellation and refund conditions may differ according to the healthcare institution, physician, treatment type, booking status and expenses already incurred.

Non-refundable costs may include:

• Completed medical reviews or consultations
• Laboratory, imaging or pathology services
• Medication, implants or specially ordered materials
• Accommodation, transfer or travel arrangements
• Bank and currency conversion fees

Specific cancellation and refund terms should be confirmed in writing before making payment.

13. Travel, Visa and Entry Requirements

The Medical Platform may assist with invitation documents, appointment confirmations, transfer and accommodation coordination.

Visa approval, entry permission, travel authorization, airline operations and border decisions remain under the control of embassies, consulates, immigration authorities, airlines and government agencies.

The Medical Platform cannot guarantee visa issuance or entry into any country.

14. Accommodation and Transportation

Accommodation, airport transfer and local transportation may be arranged through independent providers.

Availability, pricing, cancellation conditions and service standards may be governed by the provider's own terms.

15. Third-Party Healthcare Providers

Physicians, hospitals, clinics, laboratories, imaging centers, accommodation providers and transportation companies may operate as independent third parties.

They are responsible for their own professional services, facilities, personnel, pricing, licenses, decisions and legal obligations.

16. Artificial Intelligence and Automated Tools

AI-supported or automated tools available through the website may assist with organization, translation, education or preliminary information.

Such tools do not replace licensed physicians and must not be used as the sole basis for diagnosis, treatment, medication changes or emergency decisions.

17. Propriété intellectuelle

Website content, including text, graphics, logos, layouts, images, videos, icons, software and branding, is owned by or licensed to The Medical Platform unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell or create derivative works from protected content without prior written permission.

18. User Communications

When you contact us through email, telephone, forms or WhatsApp, you agree that we may respond through the same or another reasonable communication channel.

You are responsible for maintaining accurate contact information and reviewing messages related to your request.

19. Privacy and Data Protection

Personal and medical information is handled according to our Privacy Policy.

Please review: Politique de confidentialité

20. Cookies

The website may use cookies and similar technologies for functionality, preferences, analytics and performance.

Additional information is available in our Politique relative aux cookies.

21. Disponibilité du site

We aim to keep the website available and secure, but we do not guarantee uninterrupted, error-free or continuous access.

Access may be interrupted due to maintenance, technical problems, security events, network failures or circumstances beyond our control.

22. Liens externes

The website may contain links to external websites or services. These links are provided for convenience and do not constitute endorsement or control.

The Medical Platform is not responsible for external content, availability, privacy practices or security.

23. Disclaimer of Warranties

To the extent permitted by law, the website and its content are provided on an “as available” basis without warranties of completeness, uninterrupted availability or suitability for a particular purpose.

24. Limitation de responsabilité

To the extent permitted by applicable law, The Medical Platform is not responsible for losses resulting from:

• Reliance solely on general website content
• Failure to seek direct medical or emergency care
• Incorrect or incomplete information submitted by users
• Actions or decisions of independent third parties
• Travel, visa, airline or accommodation disruptions
• Technical interruptions or unauthorized external activity

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

25. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, violation of these Terms or unauthorized submission of third-party information.

26. Suspension or Termination of Access

We may restrict or terminate access to the website or services when reasonably necessary to protect users, systems, legal rights or service integrity.

27. Changes to Services

We may modify, suspend or discontinue website features, content or services without prior notice when reasonably necessary.

28. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, operations, technology or applicable requirements.

The latest version will be published on this page with the updated date.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. No Waiver

Failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

31. Droit applicable et juridiction

These Terms should be interpreted according to the laws applicable to the entity operating The Medical Platform and the relevant mandatory consumer and data protection rules.

The final governing-law and jurisdiction clause should be reviewed and completed by qualified legal counsel before publication.

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