Politique de confidentialité

1. Introduction

Welcome to The Medical Platform. Your privacy and the confidentiality of your personal and medical information are important to us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how long it may be retained and what rights may be available to you under applicable data protection laws.

By using this website, submitting a contact form, sending medical reports or communicating with our international patient coordination team, you acknowledge that you have read this Privacy Policy.

2. Qui sommes-nous ?

The Medical Platform is an international healthcare information and patient coordination platform. We assist patients in requesting medical opinions, treatment plans, hospital evaluations, appointment coordination and travel-related support.

The Medical Platform does not replace direct medical examination and does not independently diagnose or treat patients.

3. Informations que nous pouvons collecter

3.1 Personal Information

• Full name
• Date of birth or age
• Gender
• Nationality and country of residence
• Email address
• Telephone and WhatsApp number
• Passport information when voluntarily submitted
• Preferred language
• Travel and companion information

3.2 Medical and Health Information

• Medical reports and discharge summaries
• Diagnosis and medical history
• Laboratory results
• Pathology and biopsy reports
• Radiology reports and images
• CT, MRI, PET/CT, ultrasound and X-ray files
• Medication and allergy information
• Previous operation and treatment records
• Photographs or videos relevant to medical evaluation
• Information about current symptoms and general condition

3.3 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referral source
• Cookie and analytics information

4. Comment nous collectons les informations

• When you complete a website contact or medical opinion form
• When you upload medical documents
• When you contact us through email, telephone or WhatsApp
• When you request a treatment plan or quotation
• When you ask us to coordinate an appointment or admission
• When you browse or use our website

5. Comment nous utilisons vos informations

• Review and organize medical requests
• Forward medical files to suitable physicians or hospitals
• Request specialist opinions
• Prepare treatment plans and estimated quotations
• Schedule consultations, examinations or procedures
• Coordinate hospital admission and patient services
• Arrange translation, transfer and accommodation support
• Communicate updates regarding medical requests
• Provide follow-up coordination
• Improve website performance and service quality
• Prevent misuse, fraud or security incidents
• Comply with legal obligations

6. Base juridique du traitement

• Your explicit consent
• Your request for medical coordination or related services
• Performance of a service or pre-contractual request
• Compliance with a legal obligation
• Protection of vital interests in urgent situations
• Legitimate interests that do not override your rights

7. Partage de vos informations

• Licensed physicians and medical specialists
• Partner hospitals and clinics
• Laboratories, radiology centers and pathology departments
• Medical coordinators and interpreters
• Travel or accommodation providers when requested
• Technology providers supporting website operations
• Public authorities when legally required

8. Transferts internationaux de données

Because The Medical Platform works with international patients, physicians and healthcare institutions, personal or medical information may be transferred to another country when necessary to obtain a medical opinion, treatment plan or healthcare service.

Where required, reasonable safeguards and secure communication methods are used to protect transferred information.

9. Sécurité des données

We use reasonable administrative, technical and organizational measures to protect information against unauthorized access, disclosure, alteration, loss or misuse.

No online transmission or storage system can be guaranteed to be completely secure.

10. Conservation des données

Personal and medical information is retained only for as long as reasonably necessary to provide requested services, coordinate treatment, comply with legal obligations, resolve disputes and protect legal rights.

11. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, measure performance and understand how visitors use the website.

You may control or disable cookies through your browser settings.

12. Analytics and Third-Party Technologies

We may use analytics or performance tools to understand website traffic, visitor behavior and technical issues.

Where required by law, non-essential analytics or marketing cookies will be used only after consent.

13. Communication by Email, Telephone and WhatsApp

When you contact us through email, telephone or WhatsApp, your messages and contact information may be stored for the purpose of responding to your request.

Messaging platforms are operated by independent third parties and their own privacy terms may apply.

14. Vos droits en matière de protection des données

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent
• Request transfer of eligible information
• File a complaint with a competent authority

15. How to Exercise Your Rights

16. Children's Privacy

Medical information relating to a child should be submitted only by a parent, legal guardian or another legally authorized person.

17. Medical Confidentiality

Medical documents are treated as confidential and are used only for healthcare evaluation, treatment coordination and related patient services.

18. Third-Party Websites

Our website may contain links to hospitals, physicians, social media platforms or other external websites. We are not responsible for their privacy practices, security or content.

19. Medical Disclaimer

The Medical Platform provides healthcare information and coordination services. Website content and preliminary online opinions do not replace direct examination, diagnosis, emergency care or treatment by a licensed physician.

In a medical emergency, contact local emergency services or attend the nearest healthcare facility immediately.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website, security practices or applicable law. The latest version will be published on this page.

21. Nous contacter